Refund policy
There are two ways to return something to us. One is our own promise to you, the other is your legal right — you can use whichever applies.
1. Our 30-day money-back guarantee
We know skincare is personal, and that you can't tell whether a routine suits you without actually using it. So if you've used your beMe routine as directed and you're not happy with how your skin has responded, tell us within 30 days of delivery and we'll refund you in full.
Yes, this covers opened and part-used products, including DermaBalance. That's the point of it.
To make the most of the guarantee, we'd suggest giving the routine at least 21 days of consistent use — that's the period over which it was tested, and it's usually the point at which people start to see a difference.
No awkward questions, no hidden conditions.
2. Your right to cancel (14 days)
Separately, under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving one.
For this right to apply, products must be unopened and unused, with any seals intact, in their original packaging. Once a skincare or supplement product has been opened it can't be resold, for hygiene and safety reasons, so the statutory right no longer applies — but our 30-day guarantee above still does.
How to start a return
Email us at office@beme-uk.com with your order number and let us know what's happened. We'll reply with instructions and the return address.
Please contact us before sending anything back — parcels returned without a return being agreed first can't be accepted.
Return address (for agreed returns only):
Smart Trade Group Ltd, Leen Gate, Lenton, Nottingham, NG7 2LX
Return postage
Return postage is at your own cost, and we'd recommend using a tracked service so your parcel can be traced if anything goes astray.
If the product was faulty, damaged, or we sent you the wrong item, we cover the return postage in full — just let us know and we'll sort it.
Refunds
Once your return arrives and we've checked it over, we'll email you to confirm. Approved refunds go back to your original payment method within 14 days of us receiving the parcel. Your bank or card provider may take a few more days to show it.
If it's been more than 14 days since we confirmed your refund and it hasn't appeared, email office@beme-uk.com and we'll chase it.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, defective, or isn't what you ordered, email office@beme-uk.com straight away — ideally with a photo — and we'll put it right. This is in addition to your legal rights under the Consumer Rights Act 2015, which aren't affected by anything above.
Exchanges
The quickest way to swap something is to return the item you have and place a new order for the one you want.
Contact
office@beme-uk.com
Contact us
Delivery information
Smart Trade Group Ltd (trading as beMe UK)
Leen Gate, Lenton, Nottingham, NG7 2LX
VAT: GB482142404